Refund Policy
Refund Policy
Last Updated: August 23, 2026
Welcome to N2N Systems.
At N2N Systems, we aim to provide reliable software development, website development, application development, technical support, maintenance, and other technology services. We understand that circumstances may arise where a customer requests cancellation or a refund. Refund requests are therefore reviewed on a case-by-case basis in accordance with the terms below and the applicable quotation, invoice, proposal, work order, or agreement.
1. General Refund Policy
Depending on the circumstances, a refund may be considered as a full refund, partial refund, or no refund. Approval of a refund is subject to the nature of the service, the stage of development, work already completed, third-party expenses incurred, and the terms agreed with the customer.
Payment for services does not automatically guarantee a refund if development, configuration, customization, consultation, hosting, domain registration, licensing, integration, or other work has already commenced.
2. Conditions for Refund Consideration
A refund request may be considered where one or more of the following conditions are satisfied:
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Development, customization, implementation, or post-sales work has not yet commenced.
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The requested functionality or issue is demonstrated to be technically impossible to implement within the agreed scope and cannot reasonably be rectified or resolved.
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The customer has complied with all agreed payment terms and contractual obligations.
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The customer has not misused, copied, distributed, disclosed, or commercially exploited confidential information, software, source code, designs, documentation, or other materials obtained during the course of the engagement.
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The customer has provided sufficient information, documentation, and evidence supporting the refund request.
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The refund request is not solely based on a billing dispute, chargeback, payment reversal, or dispute raised through a bank, card issuer, payment gateway, or other payment provider.
3. Non-Refundable Services and Expenses
The following may generally be non-refundable once ordered, purchased, activated, or incurred:
- Domain registration and renewal charges
- Hosting and server charges already incurred
- Third-party software, API, plugin, theme, license, or subscription charges
- Payment gateway or transaction charges
- Third-party service or infrastructure charges
- Completed development, customization, configuration, or implementation work
- Technical support or maintenance services already provided
- Any other third-party or non-recoverable expense incurred specifically for the customer
4. Refunds After Development Has Started
Once development or implementation has started, any refund request will be evaluated based on the work already completed and expenses incurred by N2N Systems.
Where appropriate, N2N Systems may provide a partial refund after deducting the value of completed work, third-party costs, licenses, hosting, development resources, and other expenses already incurred.
5. Customer-Caused Delays or Non-Cooperation
Refunds may not be available where project delays or non-completion result from the customer's failure to provide required information, content, approvals, credentials, access, payments, or other necessary cooperation.
6. Change of Mind
A change of mind, change in business requirements, change in management, change in business strategy, or decision to discontinue a project after work has commenced does not automatically create an entitlement to a refund.
7. Refund Request Process
Refund requests must be submitted in writing and should include the customer's name, order or project details, payment information, reason for the request, and relevant supporting documents or evidence.
N2N Systems may review the project status, payment history, communication records, deliverables, work completed, and applicable agreement before reaching a decision.
8. Refund Processing
If a refund is approved, it will normally be processed using the original payment method, where technically and legally possible. Processing time may depend on the payment gateway, bank, card issuer, or other financial institution.
Any applicable transaction charges, third-party fees, taxes, or other non-recoverable costs may be deducted from the refundable amount where permitted by law and the applicable agreement.
9. Chargebacks and Payment Disputes
Customers are requested to contact N2N Systems before initiating a chargeback or payment dispute. We will make reasonable efforts to resolve legitimate billing or service concerns directly.
Unauthorised chargebacks or payment reversals may result in suspension of services and may be subject to further action as permitted by applicable law.
10. Software Disclaimer
Software and technology services are provided in accordance with the agreed scope and specifications. While N2N Systems makes reasonable efforts to provide reliable and functional software, no software can be guaranteed to be completely free from bugs, errors, vulnerabilities, interruptions, or compatibility issues.
N2N Systems does not guarantee that software or services will operate without interruption or that they will meet requirements that were not expressly included in the agreed scope.
11. Limitation of Liability
To the maximum extent permitted by applicable law, N2N Systems shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, data, goodwill, or business interruption arising from the use of or inability to use our services.
Where liability is legally established, the aggregate liability of N2N Systems shall, to the maximum extent permitted by applicable law, be limited to the amount actually paid by the customer for the specific service giving rise to the claim, unless otherwise expressly agreed in writing.
12. Data Backup
Customers are responsible for maintaining regular backups of their website, software, databases, files, and other important information. N2N Systems shall not be responsible for data loss caused by circumstances outside its reasonable control, including server failure, third-party hosting issues, cyber incidents, accidental deletion, customer actions, or failure to maintain appropriate backups.
13. Force Majeure
N2N Systems shall not be responsible for any delay, interruption, suspension, or failure to perform services caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, earthquake, severe weather, war, government actions, internet or telecommunications failures, power failures, cyberattacks, strikes, third-party service failures, or other unforeseen events.
14. Policy Changes
N2N Systems may update or modify this Refund Policy from time to time to reflect changes in our services, business practices, or applicable laws. The updated policy will be published on this page with the revised "Last Updated" date.
15. Governing Law
This Refund Policy shall be governed by and interpreted in accordance with the applicable laws of India. Any dispute relating to this Refund Policy shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.
16. Contact Us
For questions or refund requests, please contact us at:
N2N Systems
720, Kirti Shikhar Tower, District Center,
Janakpuri, West Delhi, New Delhi – 110058, India
Email: info@n2nsystems.co.in