Refund Policy
Refund Policy
Last Updated: August 23, 2026
Welcome to N2N Systems.
At N2N Systems, we aim to provide reliable software development, website development, application development, technical support, maintenance, and other technology services. We understand that circumstances may arise where a customer requests cancellation or a refund. Refund requests are therefore reviewed on a case-by-case basis in accordance with the terms below and the applicable quotation, invoice, proposal, work order, or agreement.
1. General Refund Policy
Except where a refund is required by applicable law or expressly agreed in writing, payments are not refundable merely because a customer changes their mind, discontinues the project, is dissatisfied with a business decision, or chooses not to proceed after work has started. Any refund or adjustment will be assessed against the agreed scope, completed work, project stage, non-recoverable costs, and the applicable agreement. Payment for services does not automatically guarantee a refund if development, configuration, customization, consultation, hosting, domain registration, licensing, integration, or other work has already commenced.
Payment for services does not automatically guarantee a refund if development, configuration, customization, consultation, hosting, domain registration, licensing, integration, or other work has already commenced.
2. Conditions for Refund Consideration
A refund request may be reviewed where the agreement or applicable law provides for a refund, including where N2N Systems has materially failed to perform an agreed obligation and has not remedied that failure within a reasonable period after receiving written notice. Review does not guarantee approval of a refund.
-
The applicable written agreement or law expressly provides for a refund.
-
The customer has complied with payment terms and other contractual obligations and has provided the information, approvals, credentials, and cooperation reasonably required for the work.
-
The customer has provided written details and supporting evidence for the refund request and allowed a reasonable opportunity to review and, where appropriate, remedy the issue.
-
The customer has not misused, copied, distributed, disclosed, or commercially exploited confidential information, software, source code, designs, documentation, or other materials obtained during the course of the engagement.
-
The refund request is not solely based on a billing dispute, chargeback, payment reversal, or dispute raised through a bank, card issuer, payment gateway, or other payment provider.
3. Non-Refundable Services and Expenses
The following may generally be non-refundable once ordered, purchased, activated, or incurred:
- Domain registration and renewal charges
- Hosting and server charges already incurred
- Third-party software, API, plugin, theme, license, or subscription charges
- Payment gateway or transaction charges
- Third-party service or infrastructure charges
- Completed development, customization, configuration, or implementation work
- Technical support or maintenance services already provided
- Any other third-party or non-recoverable expense incurred specifically for the customer
4. Refunds After Development Has Started
No refund will be provided if the customer refuses to proceed with the project development while N2N Systems is ready and willing to undertake the agreed work.
Where appropriate, N2N Systems may provide a partial refund after deducting the value of completed work, third-party costs, licenses, hosting, development resources, and other expenses already incurred.
5. Customer-Caused Delays or Non-Cooperation
Refunds may not be available where project delays or non-completion result from the customer's failure to provide required information, content, approvals, credentials, access, payments, or other necessary cooperation.
6. Change of Mind
A change of mind, change in business requirements, change in management, change in business strategy, or decision to discontinue a project after work has commenced does not automatically create an entitlement to a refund.
7. Refund Request Process
Refund requests must be submitted in writing and should include the customer's name, order or project details, payment information, reason for the request, and relevant supporting documents or evidence.
N2N Systems may review the project status, payment history, communication records, deliverables, work completed, and applicable agreement before reaching a decision.
8. Refund Processing
If a refund is approved, it will normally be processed using the original payment method, where technically and legally possible. Processing time may depend on the payment gateway, bank, card issuer, or other financial institution.
Any applicable transaction charges, third-party fees, taxes, or other non-recoverable costs may be deducted from the refundable amount where permitted by law and the applicable agreement.
9. Chargebacks and Payment Disputes
Customers are requested to contact N2N Systems before initiating a chargeback or payment dispute. We will make reasonable efforts to resolve legitimate billing or service concerns directly.
Unauthorised chargebacks or payment reversals may result in suspension of services and may be subject to further action as permitted by applicable law.
10. Software Disclaimer
Software and technology services are provided in accordance with the agreed scope and specifications. While N2N Systems makes reasonable efforts to provide reliable and functional software, no software can be guaranteed to be completely free from bugs, errors, vulnerabilities, interruptions, or compatibility issues.
N2N Systems does not guarantee that software or services will operate without interruption or that they will meet requirements that were not expressly included in the agreed scope.
11. Limitation of Liability
To the maximum extent permitted by applicable law, N2N Systems shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, data, goodwill, or business interruption arising from the use of or inability to use our services.
Where liability is legally established, the aggregate liability of N2N Systems shall, to the maximum extent permitted by applicable law, be limited to the amount actually paid by the customer for the specific service giving rise to the claim, unless otherwise expressly agreed in writing.
12. Data Backup
Customers are responsible for maintaining regular backups of their website, software, databases, files, and other important information. N2N Systems shall not be responsible for data loss caused by circumstances outside its reasonable control, including server failure, third-party hosting issues, cyber incidents, accidental deletion, customer actions, or failure to maintain appropriate backups.
13. Force Majeure
N2N Systems shall not be responsible for any delay, interruption, suspension, or failure to perform services caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, earthquake, severe weather, war, government actions, internet or telecommunications failures, power failures, cyberattacks, strikes, third-party service failures, or other unforeseen events.
14. Policy Changes
N2N Systems may update or modify this Refund Policy from time to time to reflect changes in our services, business practices, or applicable laws. The updated policy will be published on this page with the revised "Last Updated" date.
15. Governing Law
This Refund Policy shall be governed by and interpreted in accordance with the applicable laws of India. Any dispute relating to this Refund Policy shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.
16. Contact Us
For questions or refund requests, please contact us at:
N2N Systems
720, Kirti Shikhar Tower, District Center,
Janakpuri, West Delhi, New Delhi – 110058, India
Email: info@n2nsystems.co.in